Our Return Policy is as follows:
- You must return all products within 30 days (from the date you receive the items) of delivery for exchange or refund. The original bag and tags should be intact with no damage.
- For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
- We do not accept returned items that were sent back by you directly without checking with us first.
- Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
- If you wish to return the items to the nearest return address, please contact us and our customer service will reply to you within 24 hours.
- Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with PayPal and 7-15 business days with credit cards for your refund to appear.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, Unless a mistake is made by The Weekender Bag.